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Shipping & Returns

Shipping Policy

​Order Processing & Shipping Time​
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  • All orders are processed within 7 business days (excluding weekends and holidays).

  • Delivery times vary depending on location, typically ranging between 7 to 10 business days.

  • Once your order is shipped, you will receive a tracking number via email/SMS.

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​​Shipping Charges​
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  • Shipping charges are calculated at checkout based on weight, destination, and shipping method selected.

  • Free shipping is available for orders above ₹4000/-

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​​Order Tracking​
 

You can track your order using the tracking link sent via email or by contacting our customer support team.

 

Return & Exchange Policy

Thank you for shopping with us!

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We aim to provide you with a seamless shopping experience. However, we understand that you may occasionally face issues with your purchase.

 

To ensure your satisfaction, we offer a 3-day return policy. Please review the following terms and conditions carefully:

 

Eligibility for Returns
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  • Items must be in their original condition—unused, with all original packaging, tags, and accessories intact.

  • The 3-day return window begins from the date of delivery.

  • Note: Product images are taken in a professional studio with high-quality cameras. While we strive for accuracy, slight variations in colour and appearance may occur. Customers can request additional images or videos for a better understanding before purchasing.

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Return Process
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  • Contact our customer support team within 3 days of delivery to initiate a return request.

  • Provide your order details and a clear reason for the return.

  • Our customer support representative will assist you with the return process, including authorization, packaging guidelines, and shipping instructions.

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Return Charges
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  • Defective or Damaged Items: If the product is defective or damaged, we will cover the return shipping costs. You may choose between a full refund or a replacement.

  • Other Returns (Non-Defective Items): If you wish to return an item for reasons other than defects or damage, you will be responsible for the return shipping costs. A restocking fee may also apply, which will be deducted from your refund.

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Refund Process
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  • Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund within 7 business days.

  • The refund will be issued via the original payment method, unless otherwise specified.

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Exclusions
 

The following items cannot be returned:

  • Personalized or customized products.

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Additional Guidelines
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  • Please ensure the item is securely packaged to prevent damage during return shipping. We are not responsible for any damages that occur in transit.

  • We recommend using a traceable shipping method and keeping proof of shipment for reference.

  • Any free gifts, promotional items, or freebies received with the purchase must also be returned.

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Contact Information

 

For any return-related inquiries or to initiate a return, please contact our support team:

📧 Email: sales@homewonder.in

📞 Phone: +91-99990 83020

We appreciate your cooperation and value your trust in our brand.

 

 

Thank you for shopping with us!

 

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