Refund & Return Policy
UNBOXING VIDEO IS MANDATORY TO CLAIM RETURN POLICY
Thank you for choosing our product. We strive to provide the best shopping experience and understand that sometimes issues may arise with your purchase. To ensure your satisfaction, we offer a 3-day return policy. Please review the terms and conditions below:
Delivery Information
All products are delivered via courier and will be delivered to the ground floor only.
Important Notes
- An unboxing video is required in case of any defects or damages to claim a return.
- For furniture products, if an order is returned without accepting delivery, the customer must bear courier charges for both directions.
- Deposit amounts are non-refundable if the product delivery is not accepted.
Eligibility for Return
- The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
- The 3-day return period starts from the date of delivery.
Note: Display images are captured in professional studio settings. Slight variations in color or appearance may occur. For better clarity, customers can request real-time images or videos of the product before purchase.
Return Process
Contact our customer support within the 3-day return period to initiate a return.
Provide:
- Original purchase details
- Reason for return
Our representative will guide you through:
- Return authorization
- Packaging and shipping instructions
Return Charges
Defective/Damaged Items:
- We will cover return shipping costs.
- You are eligible for a full refund or replacement.
Non-Defective Items:
- Customer must bear the return shipping costs.
- A restocking fee may apply, which will be deducted from your refund.
Refund Process
- Once we receive and inspect the returned item for eligibility, your refund will be processed within [X] business days.
- Refunds will be made via the original payment method, unless otherwise specified.
Additional Information
- Carefully package the item to prevent damage during return shipping.
- We are not responsible for any damage incurred during the return process.
- Use a traceable shipping method and retain proof of shipment.
- Any freebies or promotional items received must also be returned.
Contact Information
For return inquiries or assistance, please contact:
📧 Email: sales@homewonder.in
📞 Phone: +91 99990 83020
We appreciate your understanding and value your satisfaction as our customer.
Thank you for choosing our brand.
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